Shipping policy

Shipping Policy
Effective Date: 03/06/2025

Welcome to Safety-Height.shop! We are committed to delivering your safety equipment quickly, securely, and reliably. Please review our shipping policy to understand how and when your order will be delivered.

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📦 Order Processing

• Processing Time: Orders are typically processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.
  

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🚚 Shipping Options & Rates

We currently ship to customers in the United Kingdom.

Shipping Charges:

1-2 Business Days - £8.00 or Free over £100

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🌍 Order Tracking

• Once your order ships, you will receive a tracking number via email.

• You can track your order directly through our website or the carrier’s site.

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🧾 Shipping Restrictions

• We do not ship to P.O. Boxes addresses at this time.
  

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📬 Delays & Issues

While we strive to deliver on time, please note:

• Weather events, customs processing, and carrier delays may impact delivery times.

• If your order hasn’t arrived within the estimated timeframe, please contact us at sale@safety-height.co.uk with your order number.

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📦 Lost or Damaged Packages

• If your package is lost in transit or arrives damaged, please contact us within 7 days of delivery.

• We’ll work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

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❓Questions?

For any shipping-related questions, reach out to our customer support team:
📧 Email: sales@safety-height.co.uk
📞 Phone: 0161 449 5615